At OakNorth, we’re on a mission to empower the UK’s most ambitious businesses. Since 2015, we’ve lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while fuelling the UK economy.
Team Mission 🚀
Job Responsibility
- The key responsibility of this role is to manage & supervise the in-life management of Cash products by ensuring an exceptional customer journey throughout the product life cycle.
- As part of the Offshore Operations team, the Operational Support VP/DVP is a key point of contact for the Onshore Operations team & Portfolio Management team.
- Cross functional in nature, the role will involve spearheading the in-life management of loan applications in addition to new product initiatives
- Daily Operation Tasks will include supervising & managing:
- Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.
- Scaling of processes as per the Lending requirements of the Bank.
- Ensuring AI initiatives are implemented in collaboration with the synergies to enhance the output of the team.
- Setting up Direct Debits/ACH.
- Monitoring of group Emails (instructions/queries)
- Monitoring of Bank accounts for Incoming payments & doing reconciliation.
- Communicating with Portfolio Management Team to ensure loan related payments are received on time.
- Effectively complete ad-hoc tasks and initiatives as directed across the busines
- Support other BAU requirements of Operations teams aside from primary activities.
- Have a clear understanding of Role of Operations in the Life Cycle of Product.
- Ensuring the processes are followed in timely & accurate manner.
- Managing the team & supervising a high performing team.
Desired skills:
- Work experience of 10-15 years in Banking industry - Payments domain/Back office Operations.
- Open to late night shifts.
- Understanding of the Banking Industry.
- Full knowledge of UK/US Lending products & concepts.
- Excellent communication both oral & written required - interacting with portfolio, legal & other stakeholders in UK and/ or US.
- Computer literate and the ability to work on a variety of IT platforms
- Personal drive (proactive), flexible, creative (thinks out of the box), result driven, responsible, curious, team player and fast learner.
- Energetic, enthusiastic, driven to go the extra mile
- Flexible, eager to learn
- Open to occasional weekend work and/or night shift hours when and if required
- Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
- Passionate about delivering excellence in service and quality
- Graduate/Post Graduate degree in Finance.
