Join our fast-growing beauty brand and become an essential member of our Sales team as we continue to expand our presence with two of our most important retail partners: Ulta and Nordstrom. We are looking for a thoughtful, highly organized Key Account Manager who is passionate about clean beauty, loves working collaboratively, and brings a deep sense of ownership to every detail.
This role is all about execution–turning ideas into action through thoughtful account management, clear retailer communication, and reliable day-to-day business reporting. You’ll play a key part in ensuring our strategic plans come to life smoothly and successfully, helping deliver best-in-class experiences for our retail partners and our customers.
If you thrive in a dynamic environment, enjoy building relationships, and are motivated by seeing your work make a tangible impact, you’ll feel right at home here.
Responsibilities
- Execute on key account plans and strategies, promotional programs, seasonal initiatives, and launch workflows with precision and timeliness.
- Serve as the primary day-to-day contact for Ulta and Nordstrom merchants, operations partners, and cross-functional support teams, ensuring clear and proactive retailer and internal communication.
- Manage product assortment inclusive of all SKU setup, updates, forms, submissions, and item maintenance within retailer systems (e.g., ULTA Portal, Nordstrom forms).
- Collect and ensure timely delivery of meeting agendas, recaps and ensure on-time delivery and communication of all retailer deliverables, ensuring internal teams are aligned throughout.
- Coordinate cross-functional alignment for all retailer initiatives by managing timelines, deliverables, calendars, and workflow communication.
- Ensure timely circulation of retailer updates, program requirements, and action items to internal teams and confirm follow-through.
- Maintain accurate trackers, launch documents, promotional files, retailer forms, and executional tools to ensure operational accuracy and visibility.
- Support field and education partners with store-level updates, merchandising needs, and communication of retail priorities.
- Troubleshoot executional or operational issues identified through retailer communication and coordinate internal support where needed.
- Build strong, trust-based relationships with retailer partners through consistent communication, reliability, and attention to detail.
This job description is a summary of duties. It is by no means an all-inclusive list but a broad guide of expected duties and is subject to change.
