Customer Success Engineer

The Revenue Org @ Pave

The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence.

Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication.

The rev ops team optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations.

Over the next year, our focus centers on accelerating growth in the enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies.

Customer Success Engineering @ Pave:

You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You'll Be Doing:

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

What You'll Bring:

• You have 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.
• You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
• You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• You love working with customers over video call/email and customers love working with you.
• You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Compensation, It's What We Do.

Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels.

The targeted cash compensation for this position is (level depends on experience and performance in the interview process):

P2: $89,000 - $105,000
P3: $108,000 - $128,000
P4: $130,000 - $154,000