Introduction
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.
You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role
As a Product Manager in our Product team, you’ll lead initiatives across client onboarding and account/profile management.
- Develop and execute streamlined onboarding and account management that drives higher conversion and enables cross‑sell opportunities.
- Own the end‑to‑end onboarding and account conversion funnel, acting as the SME for performance, drop‑offs, approvals, and customer outcomes.
- Identify opportunities, ideate solutions, and lead discovery → design → delivery for new features and enhancements across onboarding and post‑onboarding account settings.
- Prioritise work using a balanced view of customer feedback, funnel analytics, commercial goals, risk/compliance needs, and industry best practice.
- Deliver continuous optimisation of onboarding flows while contributing to a best‑in‑class platform that scales consistently across global markets.
- Partner with Compliance, Risk, Operations, and Customer Support to design experiences that meet regulatory obligations and improve decision quality, including manual review workflows (queue efficiency, SLAs, exception handling, rework reduction).
- Collaborate with UX, Research, and Analytics to run research and usability testing, validate hypotheses, and ensure customer‑centric outcomes.
- Work closely with Engineering to translate problems into clear requirements, ship iteratively, and maintain high‑quality execution.
- Engage directly with customers and frontline teams to understand real‑world needs, pain points, and operational constraints.
About you
- 2–3 years’ product management experience with a strong focus on customer onboarding and activation (e.g., signup → verification → first deposit/trade/meaningful action).
- Experience in a regulated financial services environment (fintech, broker, payments, crypto) with demonstrated outcomes improving conversion, time‑to‑value, and drop‑off reduction.
- Proven ability to analyse and optimise onboarding funnels end‑to‑end using data, experimentation (A/B testing where appropriate), and customer insights to drive measurable uplift.
- Comfortable delivering onboarding improvements across multiple jurisdictions, balancing conversion goals with regulatory and legal requirements (e.g., AML, suitability, disclosures).
- Strong domain knowledge of identity verification and KYC processes, including hands‑on experience integrating or optimising IDV/eKYC providers (document verification, liveness, risk signals, exception handling).
- Solid understanding of back‑office onboarding operations (exception handling, queue management, SLAs, rework reduction) and designing product changes that improve straight‑through processing while protecting customer experience.
- Excellent product judgement for onboarding UX—reducing friction while maintaining trust, compliance, and risk controls (error states, guidance, retries, comms, recovery flows).
- Strong stakeholder management and delivery skills with the ability to work effectively with Engineering, Compliance/Legal, Operations, Risk, and Customer Support to ship improvements safely and iteratively.
Desirable
- Experience with post‑onboarding account features such as MFA enablement, SSO, authentication flows, profile/security settings, and account recovery.
- Exposure to fraud and account security domains (ATO mitigation, step‑up verification, device/IP risk, suspicious‑activity controls) and a pragmatic balance between security and UX.
- Strategic thinker with the ability to develop and implement plans for the short, medium, and long term.
- Strong drive for success; resilient and motivated to overcome challenges to ensure project success.
- Adaptable to thrive in a dynamic, rapidly changing industry and able to navigate demanding regulatory frameworks.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
- Ongoing personal development & learning opportunities
- 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
- 3 paid volunteering days per year & Workplace Giving Program
- Frequent events and celebrations including a standard weekly social
- Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
- Best in class end of trip facilities including bicycle parking, change rooms & showers
- A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
More About Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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