Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. Software has not yet transformed the frontline world, and we're on a mission to change that. We’ve experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based Marketing team as a result!
If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to apply!
We are looking for a strategic and technical Revenue Systems Manager to serve as the backbone of our go-to-market engine. In this role, you won't just be "managing a CRM" - you will be the architect of our revenue tech stack and the guardian of our data integrity.
Please note this role will be based in our Raleigh, NC amenity rich headquarters and you should be interested in working in person 3+ days per week.
The ideal candidate lives at the intersection of business strategy and systems engineering. You will own the integrity of our Revenue Tech Stack, ensuring that our data flows seamlessly from the first marketing touchpoint to the final signed contract. Your mission is to eliminate manual friction through advanced CRM automation, maintain rigorous data governance, and provide the leadership team with the "single source of truth" required to make move-the-needle decisions.
What You’ll Do
Systems Architecture & Strategy
- Tech Stack Ownership: Evaluate, implement, and integrate tools across the revenue funnel (CRM, Sales Engagement, Marketing Automation, Enrichment).
- Process Engineering: Design and build automated workflows to reduce manual entry and eliminate friction in the buyer journey.
- Roadmapping: Partner with leadership to translate business goals into technical requirements and long-term systems projects.
Data Management & Analytics
- Data Integrity: Develop and enforce data governance policies to ensure accuracy across all platforms.
- Reporting & Insights: Build and maintain dashboards in the CRM to track KPIs.
- Data Enrichment: Manage third-party data providers to ensure the database is populated with high-quality, actionable leads and accounts.
CRM Administration
- Core Admin: Handle all backend CRM configuration, including custom objects, validation rules, flow automation, and user permissions.
- User Enablement: Act as the primary point of contact for troubleshooting and provide training to ensure high system adoption across the organization.
- Documentation: Maintain a comprehensive "Systems Dictionary" and process documentation for all technical configurations.
What You’ll Have
- 4+ years in Revenue Operations, Sales Operations, or Marketing Operations, with a heavy focus on the technical backend
- 2 years experience dedicated to the HubSpot ecosystem
- The "Architect" Mindset: Proven ability to map complex business processes into clean, automated system logic.
- Communication: The ability to explain complex technical "plumbing" to non-technical stakeholders in a way that highlights business value.
Nice to Have
- Proficiency in Excel and experience with BI tools (like Tableau, Looker, or PowerBI)
- JavaScript (Node.js) experience
- Experience developing and enforcing data quality policies and managing third-party data enrichment tools
- Experience with automated workflow tools and iPaaS platforms (e.g., Zapier)
Why Join Relay?
- Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers.
- Be Part of a Winning Team: We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech
- Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation.
- Embrace a Vibrant Culture: With over 200 team members, we've cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.
- Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.
About us: Relay culture, benefits & perks:
Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!
It's truly amazing what engaged team members can achieve together. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
- 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
- Generous Paid Time Off
- 401(K) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
- Free Snacks and Fun Times
- Latest tech, standing desks, and all the accessories and software you need to succeed in your role
The Relay Hybrid Work Model
At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays.
