snuggs is on an exciting journey 🚀
We're growing rapidly, and this year we're building the solid foundation of a great team so that we can grow 5x in the coming years!
In the role of German-speaking Customer Care Specialist, you will manage and enhance the end-to-end customer experience, helping our community feel supported and valued.
If you're excited to bring bold ideas to life and grow with us on this journey, this might be your chance!
Your Responsibilities
- Being the primary point of contact for our customers via email and social media, delivering timely, thoughtful, and solution-oriented support
- Managing customer inquiries related to products, availability, orders, and order changes with accuracy and care
- Coordinating closely with our external warehouse partners and logistics providers to ensure smooth order fulfillment and delivery
- Handling product returns, exchanges (size/fit), and claims efficiently
- Collecting, documenting, and sharing customer feedback and insights to help continuously improve our products, processes, and overall customer experience
- Ensuring all customer interactions reflect snuggs’ brand values and contribute to a positive, trust-based relationship with our community
- Actively contributing to the shaping and strengthening of our brand identity through high-quality customer communication and service standards
Your Profile
- Fluency in German (at least B2 Level), and in English
- Previous experience in a customer-facing role (e.g. customer care, support, service, etc.)
- Highly organized, reliable, and comfortable managing priorities independently
- Empathetic, proactive, and motivated to help others - you enjoy creating positive customer experiences
- Strong alignment with snuggs’ values (natural, expertise, kindness) and a mindset focused on continuous personal and professional growth
- Experience with tools such as Asana, Slack, and Google Workspace (Sheets, Docs, etc.) is a big plus
Your Benefits
- The chance to be part of a mission-driven, innovative company in a rapid growth phase, with the opportunity to make a real impact on our development 📈
- Significant discount on our products 🧡
- Hybrid working model with 3 days onsite and 2 days in HO 🏢
- Office snacks and refreshments to keep you energized throughout the day 🥗
- We have offices also in London and Berlin - with the opportunity to travel occasionally, work on-site, and connect with colleagues 🏠
- 25 vacation days + 3 sick days per year 🏝️
- A personal educational budget to support your growth and self-development 🧑🎓
- Regular company gatherings and team-building events 👯
We’re excited to meet candidates who share our passion and values! Apply today and become part of snuggs’ journey to redefine period comfort.
