Associate Client Success Partner

We are looking for an Associate Client Success Partner to develop and nurture meaningful connections with our clients to build strong, long-lasting client relationships. This position emphasizes account management with a strong focus on client retention and driving referrals. This role requires strong interpersonal skills, a customer-first mindset, and the ability to work collaboratively with cross-functional teams to provide timely and effective solutions.

This is a hybrid position 4x/week in our Raleigh, NC office

Essential Functions:

• Path of escalation for Grade B accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered.
• Develop and implement strategies to generate referrals from satisfied clients
• Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
• Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
• Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
• Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 1+ years of restaurant experience is highly preferred
• 6+ months of experience in restaurant implementation or support preferred
• General knowledge of restaurant operations
• 3+ years of experience working in a Customer Service Support
• *SpotOn Restaurant POS experience is a huge plus!

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay ranges from $45,000 - $63,000 for this position. Offers will be reflective of the candidates location and experience.
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.