StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
We’re on a mission to keep our marketplace safe, fair, and trustworthy—for everyone. As a Seller Fraud Agent, you’ll play a key role in protecting the integrity of our platform by reviewing seller accounts, identifying fraud risks, and taking decisive action to prevent bad actors from gaining access.
This isn’t customer service—it’s operational detective work. You’ll spend your days deep in data, spotting subtle patterns, flagging suspicious behavior, and making smart, high-stakes decisions that protect millions of users. It’s focused, behind-the-scenes work with measurable impact—and it takes sharp instincts, structured thinking, and a relentless attention to detail.
If you like solving puzzles, following breadcrumbs, and being the reason something didn’t go wrong, this could be a great fit.
This full-time position may require weekend, holiday, daytime, and/or evening hours.
Hybrid environment: This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Shift Schedule: Once you have successfully completed the 4 week training, you will be assigned the following scheduled:
- 1:30PM – 10:00 PM, Sunday - Thursday
What You'll Do:
- Review seller accounts daily using internal & external tools and online research to validate identity and detect fraud patterns.
- Analyze account information, to identify red flags and potential fraud rings.
- Use Excel and internal systems to manage and document your investigations—this is your daily workflow.
- Identify and escalate suspicious trends that may indicate larger fraud activity.
- Meet established performance benchmarks:
- Collaborate with team members to continuously improve detection criteria and workflows.
- Additional duties as assigned
What You’ve Done:
- Detail-driven: Worked in complex environments like customer service, collections, trust & safety, or seller operations
- Spreadsheet-savvy: Used Excel confidently to sort, filter, and build formulas—you live in spreadsheets
- Process-oriented: Followed detailed SOPs to consistently meet or exceed high daily targets
- Clear communicator: Created accurate, concise internal documentation to support team decisions
- Independent executor: Delivered results in solo, focused work with minimal supervision
- Schedule-reliable: Comfortable with fixed shifts, including evenings, weekends, or holidays (training is first 4 weeks, Mon–Fri, 9-5)
Who You Are:
- Pattern recognizer: Quick to spot trends and connect the dots with strong deductive reasoning
- Self-motivated: Thrive in autonomous roles where you can own your workflow
- Consistent and focused: Stay sharp during repetitive tasks without letting quality slip
- Strong writer: Communicate clearly and precisely in writing
- Analytical thinker: Naturally curious and willing to dig into the details to make smart calls
- Bonus-ready: Experience in fraud, risk, or trust & safety is a plus, but not required—we’ll train you
What We Offer:
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
About Us
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found
hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
