Are you passionate about helping customers and solving problems? We’re looking for a Customer Solutions Specialist to join our team and support our Dutch-speaking customers with technical queries and inquiries. If you are a good communicator, love troubleshooting, and enjoy providing excellent customer service, we would love to hear from you!
What You Will Do:
- Customer Support: Assist customers with inquiries and technical issues, providing clear, accurate, and timely solutions.
- Proactive Communication: Keep customers informed by reaching out to update them on their case status.
- Problem Solving: Troubleshoot issues efficiently and escalate when necessary to ensure customer satisfaction.
- Collaboration: Work with your team to deliver high-quality service and resolve customer concerns.
Requirements
What We’re Looking For:
- Fluent in Dutch: Strong written and spoken Dutch, with the ability to communicate effectively in English as well.
- Customer-Centric: A genuine desire to help people and provide excellent service.
- Tech-Savvy: Comfortable using Microsoft Office and CRM platforms (experience is a plus).
- Problem-Solver: Able to stay calm under pressure and think on your feet to resolve issues.
- Organized: You follow up on cases and keep track of details, ensuring nothing gets missed.
Qualifications:
- Education: High school diploma (college-level preferred).
- Experience: Previous customer service or technical support experience is a plus.
Languages: Must be fluent in Dutch (both written and spoken).
Benefits
💡Why Join Us?
- A full-time, stable position
- Paid training on systems, tools, and brand-specific knowledge
- Competitive salary and cafeteria benefit package
- A friendly, inclusive team environment with regular engagement activities
- Opportunity to support tech brands making a real difference in mobility, energy, and lifestyle
- Internal development and career growth opportunities
Be the first point of contact for our customers and help us deliver outstanding service!
📩If you want to be part of a dynamic and supportive team and meet the above requirements, please send your CV.
