Shape the Future of Service Excellence with Ten!
Driving Innovation. Building Trust. Redefining Service Excellence.
Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, and Swisscard. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.
Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.
We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.
For more information, check out our Welcome to Ten video!
We are looking for a Data Engineer to be responsible for building a robust, scalable, and high-quality data foundation that enables analytics, reporting, and product decision-making across the organisation.
In this role, you will design, implement, and maintain the end-to-end data infrastructure, from ingestion to modelling to delivery, ensuring that data is accurate, accessible, and optimised for business use. A core part of the role is partnering with cross-functional teams including Data Analysts, Engineering, and Client Services to translate business needs into technical solutions.
Key responsibilities
1. Data Quality, Governance & Documentation
- Establish and maintain data quality checks, validation processes, and governance standards.
- Ensure consistent documentation across data sources, pipelines, and models.
2. Data Pipeline Development & Modelling
- Build scalable pipelines that ingest, normalise, and transform data from multiple internal systems into a unified, central data store.
- Develop clean, well-structured data models ready for analysis and reporting.
3. Data Access & Delivery (APIs & Feeds)
- Build APIs and data delivery mechanisms that provide fast, reliable access to analytics, insights, and reports.
- Partner with Data Analysts to ensure data is easily consumable for reporting and decision-making.
- Develop ingestion APIs and solutions for importing external or client data into databases.
- Own and maintain Data Feeds, ensuring timely fixes and high reliability.
4. Performance & Database Optimisation
- Improve data accessibility, query performance, and database efficiency.
- Work closely with Engineering to align on best practices and architectural improvements.
5. Impact & Roadmap Support
- Model and analyse the impact of potential product or engineering roadmap items to support prioritisation and decision-making.
6. Scalable Infrastructure & DevOps
- Design and operate modern, scalable data infrastructure in AWS (or an equivalent cloud platform).
- Apply software engineering and DevOps best practices including CI/CD, infrastructure-as-code, monitoring, and automation.
Requirements
- Bachelor's degree in computer science, software or computer engineering or a related field.
- Minimum 5 years’ experience building data pipelines using Java, Python, or Scala – coding experience is essential
- Familiarity with frameworks like Spark or Pandas
- Ability to handle batch and, ideally, stream data processing
- Ability to build APIs and data delivery solutions, with a focus on data cleansing and integration.
- Extensive hands-on experience with SQL for building transformations, validating data, and optimising analytical workloads.
- Strong communication skills, with the ability to translate complex technical concepts into clear, actionable insights for business stakeholders.
Guidelines for Hybrid/Home Office :
- Located in Cape Town
- Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience.
- Hybrid working. You can combine working from home and working from the office.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
