Customer Success Manager
•Walkme· 1d
🎧 Support⏰ Full-time📈 Mid Level🇯🇵 Tokyo, Japan
1d ago
The Very Group·21 days ago
Internal Use only - Grade D
We are The Very Group, and we’re here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love.
We’re just as passionate about helping our people get more out of life too—building careers with real growth, a sense of purpose, belonging, and wellbeing.
Our Financial Services team helps customers say yes to the things they love by offering flexible and responsible ways to pay. From credit products to insurance and account management, we make sure every financial interaction is simple, transparent, and customer-focused. It’s a dynamic environment where data-driven decisions and regulatory compliance go hand in hand with innovation—delivering fair outcomes and great experiences for millions of customers
We’re looking for a Lead Product & Proposition Manager – Personal Loans to launch a brand-new lending product for The Very Group. This is a unique opportunity to shape the future of unsecured lending for millions of customers.
You’ll define the vision, set the strategy, and lead cross-functional squads to bring our Personal Loans proposition to market—creating experiences that are seamless, transparent, and responsible. You’ll turn insights into action, balancing commercial performance with exceptional customer outcomes.
Product Strategy & Roadmap
Commercial & Financial Performance
Risk & Compliance
Customer & Market Insights
Cross-Functional Leadership
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.
What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a two-stage interview process for this position:
1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage – A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely.
As an inclusive employer please do let us know if you require any reasonable adjustments.
If you'd like to know more about our interviews, you can find out here.
Equal opportunities
We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.