ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited.
Vida’s Member Experience group owns the full end-to-end consumer journey after onboarding—from day 0 through active engagement, achieving health outcomes and retention. This team is responsible for redesigning the member experience around AI-enabled personalization, clinical intelligence and predictive care pathways, ensuring that every member receives the right interaction at the right time through the optimal modality (automation, content, coaching, clinician intervention).
The Senior Group PM, Member Experience leads a portfolio of critical initiatives that directly drive revenue realization, engagement/retention, outcomes (5%+ WL)AI and is accountable for building a simplified, adaptive, delightful member experience that scales across clinical and behavioral programs.
Responsibilities:
- Develop and articulate a long-term MX strategy grounded in personalization, behavior change and clinical intelligence.
- Define the North Star for member engagement and the metrics ladder beneath it.
- Translate the 2.0 vision (“the Interaction Machine”) into a concrete roadmap.
- Personalize journeys (“My Path”), habit loops and adaptive clinical nudges.
- Progress dashboards rooted in clinical data, outcomes and behavior.
- Automate content/habit recommendations powered by LLMs + ML models.
- Deliver dynamic visit cadence + async/sync clinical workflow integration.
- Build durable, scalable systems (not one-off features).
- Ship fewer, larger, high-leverage bets with clear ROI.
- Ensure MX is represented in enterprise client discussions, sales materials and ROI analysis.
- Partner tightly with Onboarding PMs and Clinical Experience PMs to ensure a seamless journey.
- Bring clarity, crisp writing and measurable thinking into every forum.
Qualifications:
- Bachelors Degree at a minimum.
- 7-10+ years in product management, with at least 2 years managing PMs.
- Experience shipping consumer or patient-facing experiences at scale.
- Proven track record improving engagement, retention or habit-building.
- Comfortable working with ML/AI teams or building highly personalized systems.
- Strong data and insights muscles (SQL and experimentation familiarity strongly preferred).
- Ability to operate in a fast-moving, ambiguous environment.
Preferred:
- Healthcare experience: condition-based programs, telehealth, care management, behavioral health, GLP-1.
- Experience with LLM-driven products or personalization engines.
- Background in behavioral design (BJ Fogg, COM-B, habit formation, etc.).
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
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