Lead Associate - Operations

Role involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment, spilt offs and rotational shiftsShould be willing to work from officeRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/AgentsShould meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / ProcessShould be ok with working in 24* 7 environment, spilt offs and rotational shiftsShould be willing to work from office

Skills required:Solutions mind-set, helping nature, passion to drive excellent customer experienceAbility to adapt self with the team in-case of adversity, business challenges/requirementHas the ability to demonstrate working in a positive and fulfilling work environment with minimal supervisionHigh proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)Strong ability to multi-tasking.