SRE - Application Support Engineer

We are seeking a talented and experienced Application Support Engineer to join our

growing team. As an Application Support Engineer at ZILO, you will play a crucial role in

ensuring the reliability, scalability, and performance of our cutting-edge technology

solutions.

As an Application Support Engineer you will have the opportunity to work closely with our

technology, operations, and product teams to ensure that our systems are running smoothly

and efficiently. You will be responsible for implementing and maintaining monitoring tools,

troubleshooting issues, and collaborating with cross-functional teams to identify and resolve

any performance bottlenecks or system failures. This role requires a strong understanding of

cloud-based infrastructure, automation, and a passion for creating reliable and scalable

systems.

Responsibilities

• Production Support: Participate in providing 24x7 production support, including

incident resolution and on-call rotation, to ensure the availability and reliability of

critical applications.

• Performance Optimization: Continuously monitor and analyze application

performance, identifying and addressing bottlenecks, and implementing optimizations

to enhance overall performance.

• Cost Optimization: Implement cost-effective solutions to optimize cloud resources and

ensure efficient resource utilization within AWS environments.

• Resilience: Work to enhance the resilience and fault tolerance of applications, including

designing disaster recovery solutions and conducting failover testing.

• Defect and Bug Fixes: Investigate, diagnose, and resolve defects and bugs in

applications, collaborating with development teams to implement effective solutions.

• CI/CD: Contribute to and maintain CI/CD pipelines, ensuring the seamless deployment

of applications, and automating release processes.

Requirements

Bachelor's degree or relevant experience in Computer Science, Engineering, or a

related field.

• Proven experience as an Application Support Engineer or similar role.

• Proficiency in at least two of the following disciplines: AWS, Kubernetes, Java, React,

GoLang.

• Strong understanding of application support, performance optimization, cost

optimization, and resilience.

• Ability to diagnose and troubleshoot complex software and infrastructure issues.

• Familiarity with CI/CD pipelines and tools.

• Excellent problem-solving and debugging skills.

• Strong communication and collaboration skills.

• Working as part of a global team to provide 24x7 on call coverage.

• Able to work shift patterns where required.