Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We are seeking a Staff Business Systems Analyst to join our team and play a pivotal role in driving the success of our Go-to-Market (GTM) Systems team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across multiple business functions, including Sales, Marketing, Revenue Operations, and Customer Success.
As a Staff Business Systems Analyst specializing in GTM technologies, you will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. If you have experience with business process automation, system integrations, and data-driven decision-making, we want to hear from you!
Key Responsibilities:
- Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations.
- Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability.
- Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience.
- Serve as the subject matter expert in system integrations, workflows, and data management.
- Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements.
- Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations.
- Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units.
- Champion data governance and compliance, ensuring system data integrity and security best practices.
- Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack.
Qualifications:
- 6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations.
- Development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS) Deep understanding of business processes across Sales, Marketing, and Customer Success.
- Experience with business process modeling, data analysis, and translating complex business needs into technical solutions.
- Strong problem-solving skills with a proactive approach to addressing business challenges.
- Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
- Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.
Preferred Skills:
- Deep Experience with CRM systems such as Salesforce, HubSpot,
- Hands-on experience with low-code platforms, system integrations, and API-based workflows.
- Strong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker and SQL skills.
- Familiarity with Agile methodologies and experience in project management.
- Understanding of change management principles and best practices.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
