Regulatory Compliance Officer

🔋What You'll Be Doing

• Own the process for submitting regulator reports and responding to formal notices and information requests.
• Ensure accuracy, timeliness, cross-functional validation and accuracy of responses.
• Maintain awareness of regulatory frameworks applicable to a retailer operating in the NEM.
• Provide interpretative guidance on regulatory rules and translate complex energy industry concepts and regulations into accessible, user-friendly guidance for the business.
• Support cross-functional delivery of regulatory reform and business growth projects. These could include Voluntary Scheduled Response, FCAS, or entry into new markets or jurisdictions.
• Coordinate Amber’s responses to regulatory consultations, issues papers and reforms.
• Maintain forward visibility of reforms and assess business impacts.
• Represent Amber’s position in a clear, consistent and timely way.

🎯 What We're Looking For

• 3+ years post-qualification experience working within an energy industry participant or regulatory body operating in the national electricity market; ideally you will have familiarity with the regulatory framework applicable to an energy retailer.
• Strong communication, analytical skills and attention to details.
• Solid project management skills to deliver on multiple pieces of impactful work at once.
• The ability to work independently and as part of a team


At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
• You’re a people person - you love both working with people and helping people
• You’re empathetic - you care and want to understand customers' problems
• You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
• You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
• You’re persistent - you will be working in a fast-paced and changing environment and work well in difficult situations.

🌟 How we work

• We put the customer at the centre of everything we do. Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s +50,000 customers now, or +1 million customers in the future.
• We are willing to take calculated risks on bold ideas. We seek to do things differently and are willing to try creative ideas if we believe there is a significant upside with a culture where we recognise that not all ideas will succeed.
• Hypothesis-driven approach. We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.
• We seek insight. We seek to disaggregate the data to draw out the insight to inform our next hypothesis.
• We prioritise the biggest opportunities. We test a variety of ideas but quickly cut what isn’t working and double down on what is.
• We continually learn and improve. We keep track of what we have learnt so that we continually improve and rarely make the same mistake twice.
• We create leverage. We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better process or developing a new technology to solve a problem faster.
• We have fun. We love coming to work and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.

💚 Benefits

• We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
• You'd be a part of a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.
• Be part of a growing technology start-up that will shape the future of household and grid energy use.
• Flexible working hours with provision for regular work from home arrangements and a central hub in Melbourne CBD.
• Equitable gender-neutral parental leave policies.
• An external Employee Assistance Plan (EAP) for mental health support.
• Competitive salary and share options in Amber.
• Annual Learning & Development budget to support your personal growth.
• Additional PTO between Xmas & New Year

🌈 If this kind of work gets you excited, we'd love to hear from you!

• We know that no one ticks every single box in a job description, and that’s okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn’t line up 100% with the list above.