ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.
Our Impact: Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.
SUMMARY
Artera is seeking a mid-level Product Designer to tackle all aspects of the design process. This is a multidisciplinary role that includes research, interaction design, prototyping, and visual design while working with agile cross-functional teams across multi-device experiences.
We are looking for a product-minded designer who is able to look deeply at holistic user experiences, device ecosystems, and be able to align that to business objectives. This means exercising good judgment in assessing inputs from teammates, synthesizing these inputs into complete designs, and prioritizing tasks based on desired outcomes.
This role will contribute to how we define design processes, interaction models, and visual systems, in service of creating exceptional digital product experiences.
Responsibilities
- Work directly with product management and engineering in an agile environment to solve complex design challenges.
- Support the team as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas.
- Facilitate user research, in collaboration with the team, to validate prototypes and conduct ongoing usability testing of the working software.
- Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
- Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules. Work closely with the engineering team to ensure the integrity of interaction and visual design specifications.
- Collaborate with cross-functional teams to ensure that accessibility is integrated into all stages of the product development cycle.
Requirements
- 4+ years of working experience in designing digital products from concept to implementation.
- A design portfolio or case studies that demonstrates outstanding interaction design skills from architecture, flow mapping, to prototyping as well as a thorough understanding of graphic design, page layout and typography.
- Comfortable working in both low and high fidelity with a keen sense of what tool(s) to choose to clearly communicate ideas or solutions.
- Ability to articulate the process, approach, and impact of designs.
- Ability to plan and execute user research programs that inform product design and strategy.
- Experience designing within and contributing to a Design System.
- Demonstrated ability to deal with ambiguous environments, including adapting to new challenges, scenarios, and working styles.
- Familiar with accessibility guidelines and best practices, including WCAG 2.1, and be able to design and test for accessibility throughout the design process.
Bonus
- BA or BS in Design or HCI is preferred
Security Requirements
This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security-conscious development and participation in compliance practices are core to the role.
OUR APPROACH TO WORK LOCATION
Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.
In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:
- Boston Metro Area, MA
- Chicago Metro Area, IL
- Denver Metro Area, CO
- Kansas City Metro Area (KS/MO)
- Los Angeles Metro Area, CA
- San Francisco / Bay Area, CA
- Seattle Metro Area, WA
This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment.
To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.
As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.
WORKING AT ARTERA
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!
Career development - Manager development cohorts, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
