Join our Sportsbook Operations Team and play a key role in the dynamic world of sports betting. As a Sportsbook Operations Coordinator, you will provide advanced support to ensure smooth sportsbook operations and assist our customer service teams with complex issues. This position requires flexibility as shifts cover 24 hours a day, 7 days a week.
Responsibilities:
- Deliver 2nd-line support to Betsson Group’s customer service across multiple communication channels.
- Support Betsson’s B2B Sportsbook partners, addressing queries and providing assistance related to Betsson's Sportsbook offerings.
- Collaborate with internal Sportsbook Trading teams to ensure timely and efficient responses for our customers and partners.
- Manually settle Sportsbook markets accurately and swiftly, as needed.
- Assist the technical team and third-party providers in identifying and resolving issues with the Sportsbook offerings.
- Monitor and report any suspected fraudulent betting activity to the Team Leads and the Payments/Fraud Department.
- Perform additional administrative tasks associated with Sportsbook operations as needed.
Requirements:
- Good understanding of sportsbook products and a genuine passion for sports.
- Knowledge of sports odds and betting practices.
- Proficient in mathematical concepts, including statistics and probability.
- Skilled in using Microsoft Office and other computer applications.
- Ability to think on your feet, work under pressure, and independently manage tasks.
- Excellent communication, organizational, and interpersonal skills, with a focus on teamwork.
- Fluency in English is essential.
What we offer:
Join us for a fun, challenging, and rewarding role in a collaborative and dynamic environment. We provide diverse career pathways for those looking to deepen technical skills or advance into leadership roles. Enjoy perks like free lunches Monday through Friday, comprehensive health insurance, a health allowance, and the flexibility to work remotely from abroad for up to 10 days annually.
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