Build and maintain strong relationships with partner, serving as their primary point of contact for all business-related matters.
Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
Conduct regular business reviews with partner to assess their needs, address concerns, and provide solutions that meet their objectives.
Collaborate with cross-functional teams, such as operation, CS and partner to monitor QRIS settlement reporting and reconciliation process in daily basis
Identify cross-selling opportunities within existing merchants to maximize revenue generation by optimizing QRIS campaign
Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
Prepare and present reports on QRIS performance to internal stakeholders.
Manage contract negotiations, renewals, and pricing discussions in collaboration with the partner
Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
Collaborate with product development teams to provide feedback and insights from both clients and internal team
Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets.
Excellent communication and interpersonal skills to effectively engage with partner, understand their needs, and build long-term relationships.
Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions.
Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines.
Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports.
Proactive and self-motivated with a passion for delivering exceptional customer service.
Ability to work independently, as well as collaboratively in a team environment.
Strong industry knowledge and understanding of market dynamics especially in Banking/Payment Industry
