Introduction:
CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We’re looking for humble, motivated, and emotionally intelligent people to join our team.
Because we’re growing, we’re looking for an experienced Remote Senior Systems Administrator to help deliver exceptional technical support and project work for our clients. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.
About the Role:
The Remote Senior Systems Administrator will provide advanced technical support and troubleshooting across Windows environments, servers, networking, and cloud platforms. This role requires strong problem-solving skills and the ability to handle complex technical issues that have been escalated beyond Level 1 support. You will also participate in technical projects such as system upgrades, migrations, and deployments, ensuring timely and successful completion.
This is a full-time position of 40-50 hours per week, with most hours worked during Seattle business hours (Mon–Fri, 8 AM to 6 PM PST) to collaborate effectively with our team and clients. Occasional after-hours work may be required for emergencies, projects, and maintenance activities.
This is an awesome opportunity for someone who:
- Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
- Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
- Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction, and growth.
- Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
- Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.
Responsibilities:
- Advanced Technical Support: Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services.
- Troubleshooting & Problem Resolution: Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference.
- Project Work: Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines.
- Client Interaction: Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues.
- Knowledge Sharing: Contribute to internal documentation and knowledge bases to support team development and faster issue resolution.
- Process Improvement: Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction.
- Maintenance: Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
- Toolsets: Implement support tools and automation required to deliver on SLAs.
- On Call: Participate in shared 24x7 weekly on-call schedules.
- General: Complete other duties as assigned.
Requirements
Skills:
- Service-oriented, collaborative approach to client and teammate relationships.
- Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience.
- Must be detail-oriented; provide consistent and timely follow-through and documentation.
- Exemplary customer service skills, preferably with experience supporting external clients.
- Ability to work under deadline and on schedule and to plan work so that it is completed on time.
- Able to take the lead when needed, accept direction and feedback, and function as a member of a team.
- Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8-5) and some after hours for emergencies, projects, or maintenance.
Qualifications / Preferred Experience:
- Technical Expertise:
- Strong proficiency in Windows Server environments (Active Directory, DNS, DHCP).
- Experience with virtualization technologies (VMware, Hyper-V).
- Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls).
- Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools.
- Experience:
- Minimum 5+ years in technical support roles, with at least 2 years handling Level 2/3 escalations and project work.
- Certifications:
- Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable.
- Other Attributes:
- Excellent problem-solving and analytical skills.
- Strong communication skills for both technical and non-technical audiences.
- Ability to work independently and manage priorities in a remote environment.
Other Requirements:
- You will need to provide your own computer that is running Windows 11.
- Allow us to install software on your computer that keeps it up to date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
- Having a consistent power supply is essential.
- Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback.
- Have internet access of at least 30 Mbps download and 30 Mbps upload speeds to work with our systems.
- Having two monitors/screens is highly recommended.
Cultural Fit Considerations:
As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team, but to be explicit in informing you of an important aspect of our team and clients.
Equal Employment Opportunity Policy:
We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.
