About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
CloudWalk is a fintech innovator on a mission to build the future of payments. We are a team of dreamers, makers, and tech enthusiasts with millions of happy customers and a relentless hunger for innovation. Our culture is driven by curiosity and excellence, and we're expanding our reach (and our neural network) to shape a smarter, AI-driven future for payments — together.
About The Role:
- Frontline hero for InfinitePay: guide customers from quick questions to complex issues.
- Own outcomes end-to-end: diagnose, resolve, and follow through.
- Turn friction into delight and long-term loyalty.
What You'll Do:
- Support customers across chat, email, and phone with fast, precise responses.
- Troubleshoot deeply; identify root causes and ship fixes/workarounds.
- Retain customers with creative, practical solutions.
- Close the loop: follow-ups and callbacks until 100% resolve
Who You Are:
- Excellent communicator with a customer-first mindset.
- Analytical problem-solver; owns issues to completion.
- Detail-oriented, quick learner of new tools/processes.
- Fluent in Portuguese; comfortable in English for internal comms.
- Tech-savvy: basics of SQL/prompting; Ruby/Python a plus.
- Passionate about AI and its impact on CX.
Location:
- This role is part-time and fully remote.
Interview Process:
- Submit application
- CloudWalk Academy Course + Live Test
- 30-min intro call with a Customer Support Engineer
- Presentation
- Final team interview
Benefits:
- Base salary is just one part of our total rewards package at CloudWalk, which also includes Medical & dental coverage, Wellhub, and various other discounts and perks.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
