We are currently looking for a dedicated and customer-focused individual within the dental field to join our client's team as a Customer Service Representative. The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction:
- Engage with customers in a friendly and professional manner to address their questions and concerns.
- Provide information about dental services, procedures, and any related inquiries.
Appointment Scheduling:
- Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.
Insurance Coordination:
- Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.
Problem Resolution:
- Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.
Product Knowledge:
- Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.
Documentation:
- Maintain accurate and up-to-date customer records in the database.
- Document customer interactions, issues, and resolutions for future reference and continuous improvement.
Team Collaboration:
- Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
- Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.
Requirements
- Previous experience in customer service, preferably in a dental setting
- Knowledge of dental procedures, terminology, and insurance processes.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Proficiency in using customer service software and office applications.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
