Contract Accounts Payable Coordinator

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

We’re looking for an Accounts Payable Contractor to support the day-to-day operations of our Accounting team. This role is focused on the fundamentals that keep the engine running: processing invoices accurately, keeping vendor records clean, monitoring the AP inbox, and making sure nothing falls through the cracks.

This is a great role for someone who is detail-oriented, organized, and comfortable working in a fast-paced, collaborative environment. You’ll work closely with our AP Manager and broader Accounting team to ensure timely, accurate payables and solid financial hygiene.

Some things you’ll do

• Process incoming invoices with speed and accuracy, ensuring correct vendor setup, GL coding, and department allocation
• Review invoices for completeness and follow up on missing or incorrect information
• Monitor the AP inbox and route questions or requests to the appropriate internal stakeholders
• Onboard new vendors in our accounting system and maintain up-to-date vendor records
• Respond to vendor inquiries with clear, professional communication
• Match invoices to agreements or supporting documentation when applicable
• Reconcile vendor statements against AP records and flag discrepancies
• Reconcile corporate credit card transactions and investigate declined charges
• Support weekly payment runs by preparing payment batches and updating trackers
• Maintain organized digital records to support audits, reporting, and month-end close
• Assist with light month-end activities, including invoice compilation for accruals
• Contribute to ongoing AP process improvements and data clean-up initiatives

What we’re looking for

• Strong attention to detail and a high bar for data accuracy
• Clear, professional written communication skills
• Comfort managing routine, deadline-driven work in a remote environment
• Willingness to ask questions, flag issues, and escalate appropriately
• Basic understanding of invoices, vendors, and accounting terminology
• Experience with platforms such as Airbase and Ramp is a plus, but not required

You’ll be successful in this role if you

• Enjoy structured, process-driven work and take pride in getting the details right
• Stay organized and calm when handling a steady flow of tasks
• Communicate proactively and follow through consistently
• Prefer clean books and tidy records over “we’ll fix it later”

Logistics

• Hours: Full time - 40 hours/week
• Location: Remote, located in the US or Canada
• Contract: 6-months, with possible extension/conversion
• Compensation: $40USD/hour
• Collaboration: Works closely with Accounts Payable Manager

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.

• 30-minute Zoom call with a Recruiter
• 30-minute Zoom call with the AP Manager
• 30-min Live Scenario call with Senior Controller

All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact [email protected].

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.