Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
The Manager, Procurement will develop and implement long-term procurement strategies aligned with company objectives, while guiding innovative solutions and ensuring compliance with industry best practices. This role requires a high level of collaboration with senior leadership across finance, legal, and operations (including Telco, Cloud, and NetOps teams).
Let's talk about the role and responsibilities:
- Build and scale procurement processes that support rapid company growth while maintaining cost efficiency and compliance.
- Negotiate and manage contracts with strategic vendors, ensuring favorable terms and high ROI.
- Evaluate, develop, and refine procurement processes and models for efficiency, innovation, and risk mitigation.
- Partner cross-functionally with teams in finance, legal, information security, IT, and engineering to align procurement strategies with technical and operational needs.
- Manage supplier relationships, performance, and risk, including vendor evaluations and quarterly business reviews.
- Coordinate budgeting and forecasting efforts related to procurement and vendor spend; drive transparency and cost control.
- Identify cost-saving opportunities through spend analysis, vendor consolidation, and renegotiation.
- Collaborate with key financial and business leaders on strategic vendor relationship opportunities.
- Oversee implementation and optimization of procurement systems, workflows, and policy adherence, including compliance with applicable regulations and standards in the Company’s various geographies and industries.
- Manage and mentor procurement team members, supporting growth and alignment with business priorities.
- Track key metrics (e.g., cost savings, vendor utilization, renewal timelines) and present insights to senior leadership.
Let’s talk about your skills/expertise:
- Bachelor’s degree and 10+ years of related experience
- Proven leadership experience managing and growing procurement teams.
- Demonstrated expertise in global procurement operations and cost optimization.
- Strong negotiation and vendor management skills, with experience handling high-value contracts and strategic supplier partnerships.
- Advanced understanding of financial principles, budgeting, and cost analysis as they relate to procurement.
- Familiarity with compliance and regulatory requirements within procurement and supply chain.
- Strong understanding of software licensing models, SaaS contract structures, and cloud cost management.
- Demonstrated ability to build procurement operations in a high-growth, dynamic startup or scale-up setting.
- Excellent negotiation and vendor management skills with a track record of driving strategic sourcing success.
- Familiarity with procurement systems (e.g., Coupa, Zip, Airbase, SAP Concur) and contract management platforms.
- Collaborative, data-driven, and comfortable working across technical and non-technical teams.
- Excellent analytical, communication, and decision-making skills.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
