Director, Product Analytics - (Consumer)

We are on the lookout for a Director, Product Analytics to join the Global Consumer team on our journey to deliver an amazing experience for our consumers worldwide. 

In this role, you will be responsible for leading the analytics function of the three “Global Consumer” tribes:

• Consumer Discovery: which builds our global search & recommendations services

• Consumer Insights & Marketing Technologies: which creates solutions to drive customer acquisition and retention

• Consumer Strategy: which supports the development of all our consumer apps and ensures we’re maximizing the ROI of our investments there

As a member of our Global Consumer Product leadership teams, you will play a central role in driving data-driven decision making within DH. In your day to day, you will be working closely with your product peers and your team to support our analytical needs, improve our A/B testing methodologies and evaluate future areas of investment.

If you are passionate about data, have a natural instinct for diving deep into problems and love working on consumer products then this role is definitely for you!

• Lead and mentor a team of ~10 product analysts, fostering a culture of experimentation, innovation, and continuous learning.

• Develop and oversee analytics frameworks for Consumer Discovery (Search & Recommendations), Consumer technology (Marketing optimization tools, Customer segmentation) and other Consumer product related topics.

• Run our A/B testing operations to assess product changes and optimize conversion rates.

• Define and track key product and business metrics, ensuring data is used to measure and drive success.

• Establish best practices for data governance and self-service analytics, making insights accessible and actionable across the organization.

• Collaborate cross-functionally with Product, Growth, Marketing, Finance, and Engineering to identify opportunities and drive strategic decision-making.

• Own the development of dashboards, reporting systems, and predictive models, ensuring teams have real-time insights to make informed decisions.

At Delivery Hero, you’ll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you’ll enhance customer satisfaction and drive global growth and profitability through innovative projects.

• 10+ years of experience in product analytics, data science, or business intelligence, with at least 5 years in leadership roles.

• Strong background in A/B testing, causal inference, and experimentation frameworks.

• Expertise in SQL, R, and experience with BI tools such as Looker or Sigma.

• Proven ability to translate complex data insights into strategic business recommendations.

• Excellent communication skills

• Bachelor's degree in a technical or quantitative field required; Master's or MBA preferred

• Background in ranking &/or performance marketing optimization a strong plus

• Background in B2B SaaS or the travel industry is a strong plus.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.                 

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.