Dentons Business Services EMEA serves as the operational backbone of Dentons, supporting the world’s largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa.
As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability..
Role
This role is responsible for variety of e-Billing operations delivered for many different offices in the Europe Region. The main area of focus is supporting daily workload and tasks related to e-Billing data maintenance and e-Billed invoices submission for serviced offices by providing best standards of customer service, and timely e-Billing operations.
As you will be supporting employees based in the UK and Ireland, your work schedule will follow UK working hours, and the UK calendar of bank holidays will apply.
Accountabilities and Responsibilities
- Create and upload invoices in ledes and non-ledes format to client's e-billing platforms
- Understand legal firm billing/e-billing procedures
- Support in resolving client queries regarding e-Billing process
- Support in day-to-day and ad hoc tasks
- Creation of timekeepers in e-Billing portals, Submission of timekeeper’ rates and fee offers,
- Follow-up of e-Billed unpaid invoices issues,
- Regularly report out and discuss the statuses
- Support in the general projects and initiatives (e-Billing routines and campaigns, preparation of e-learning training, creation of e-Billing documentation, KPI's measurement)
- Support in generation of e-Billing reports and data analysing
- Support in ensuring inputs received from Clients are stored in the system Working towards quality standards
- Working towards building professional relations with Clients and Revenue Management Team Support in collaborating with Local Finance Teams
- Following the work instructions on e-Billing process.
Requirements
- Previous experience in a law firm or other service provider on e-billing process
- Fluency in English (C1 or higher) is essential due to international communication
- Accuracy & attention to details
- Analytical thinking
- Comfortable with financial data.
Benefits
- Private medical healthcare provided by Medicover
- Veterinary care for your pet provided by PetHelp
- Option to join a private insurance plan
- An additional day off for your birthday
- Tailored learning & development opportunities
- Hybrid work model with a modern office in Warsaw city center
