Software Engineer II - Python, AI

Position Overview:

We are seeking a talented and driven Senior Software Engineer in AI to join our growing team at Diligent. Reporting to Applied Science Manager, this exciting role involves bridging the gap between Applied Scientists and Product teams - developing, deploying, and scaling ML and LLM-based systems as part of Diligent’s AI platform services to accelerate AI adoption across Diligent's diverse product suite.

Diligent is a global leader in modern governance, delivering innovative SaaS solutions that address governance, risk, and compliance (GRC) needs. Our mission is to empower leaders with cutting-edge technology, actionable insights, and vital connections to drive impactful decisions and lead with purpose.

Key Responsibilities:

• Design, develop, deploy, monitor, scale, and troubleshoot ML and LLM-based systems that power services across our platform.
• Build automated AI testing and evaluation frameworks.
• Collaborate with Applied Scientists and Software Engineers to implement and productize AI-based capabilities.
• Shape and develop the teams AI platform infrastructure utilizing already established patterns at the organization.
• Design and develop AI libraries and frameworks to help accelerate value delivery across AI platform services.
• Work on projects involving sensitive customer content used for Diligent customers’ board communications, which requires stringent privacy and security measures.
• Document and communicate your approach, progress, and results to the broader team and to other development teams.

Required experience/skills:

• 3-5 years of relevant experience.
• Strong ability to develop highly readable and well-tested code that adheres to SOLID principles.
• Proven proficiency in Python and TypeScript.
• Experience with infrastructure-as-code practices preferably in AWS (or experience with other major cloud providers).
• Ability to contribute to a high-performing agile team, and to product innovation.
• Keen to improve processes and share knowledge across the team.

Nice to have:

• Hands-on AWS CDK experience
• Hands-on experience with LLMs including prompt engineering, fine-tuning, model evaluation, RAG, agentic solutions or MCP servers.
• Experience with full AI-based solution lifecycle.

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.