Client Leader, Higher Education

Our firm has an opening for a Client Leader to help lead our Higher Education sector in North Carolina. We operate within a hybrid work model, supporting flexibility between office time and work from home.

About Higher Education at DLR Group

DLR Group’s Higher Education practice fully embraces our responsibility to society by designing spaces that emphasize academic learning and social development. We are transforming the educational landscape, working with our clients to set new horizons for learning and living that enrich school communities, the spaces they strive to provide, and what they can achieve. Our team draws from evidence-based design to work with shareholders to affect student and teacher engagement, ensuring that learning is enhanced through design. We also understand the rapid pace of technological, social, and cultural change; our teams work with schools to navigate these challenges.

Position Summary

As a Client Leader at DLR Group, you will be responsible for leading and growing our client relationships and projects for Higher Education in North Carolina and South Carolina. As a part of an integrated design team, you will participate in the creation of buildings that elevate the human experience through design. You will be responsible for building upon our growing portfolio in the Carolinas and discovering new and untapped opportunities in the region, while maintaining close contact with clients during active projects. DLR Group has recently completed and/or has ongoing projects at UNC Chapel Hill, UNC Charlotte, Clemson, the University of South Carolina, and other institutions across North Carolina and South Carolina.

What you will do:

• Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
• Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
• Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
• Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
• Participate in client contract negotiations, manage change requests, and approve project plan modifications
• Support business development initiatives by contributing to RFP responses and participating in client interviews
• Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables

Required Qualifications:

• Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field
• At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role
• Professional licensure in the state of North Carolina or South Carolina required; LEED AP and other certifications preferred but not required
• Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
• Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
• Expertise in design techniques and tools for producing technical plans, drawings, and models
• Familiarity with building methods, materials, and systems for construction and renovation projects
• Strong critical thinking, time management, and communication skills, both verbal and written
• Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations