Privately owned (UHNW) newly establishing hospitality brand UTOPIA is seeking a highly skilled and motivated Hospitality General Manager. This role requires a professional with extensive hospitality product creation and operational experience, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch, including the service, brand identity and implementation of best practices. The ideal candidate will have a background as a Head of Product in hospitality, Hotel General Manager, Pre-Opening Manager or a similar role, that has already built a strong product with the highest standards of luxury and efficiency.
Responsibilities
Successfull candidate will be responsible for the entire portfolio of hotels/villas as a whole, and for each property in particular (taking into account geography and privacy level):
- Product Development: Determine service levels based on UTOPIA's vision. Define the property concept and brand identity, identify the targeted guest profile and develop leisure and activity concepts, create food and beverage strategies, outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, incorporate sustainability and environmental requirements.
- Review Building Plans: Contribute to creating highest level of guest experience and operational efficiency. Provide comments on the full set of plans (including mark-up), review construction plans, assess proposed facilities, and evaluate layouts for guest rooms, suites, and public areas, examine materials, finishes, and furniture selections.
- Manage Hotel Operations: Plan and execute hotel operational processes: SOP for staff, recruitment, suppliers management, maintenance and servicing; manage CJM and overall guests treatment from the first contact of the marketing department to the creation of a regular core customer base, other best practices. Establishing regular processes to control and improve the functioning of hotels/villas.
Requirements
- Must Have
- Fluent or native-level English and Spanish
- Minimum 2+ years in hotel management roles (e.g., Director of Operations, General Manager)
- Strong understanding of HNWI guest expectations and ultra-luxury service standards
- Exceptional communication and stakeholder-management skills
- Nice to Have
- Additional languages (e.g., Portuguese)
- Demonstrated career growth within hospitality (e.g., Front Office Manager → Operations Director → Brand/Positioning → GM)
- Combined experience in leading international luxury hotel brands (Six Senses, Anantara, Belmond, One&Only, Aman, etc.) and private luxury boutique properties
- Experience building a hospitality product or service standards from scratch at the highest luxury level
- Exposure to commercial functions, including marketing, budgeting, F&B, spa operations, and wellness/treatment concepts
- Knowledge of property management systems, hotel tech stacks, and integrations
- Ability to analyze and elevate guest experience while improving operational efficiency
- Strong business acumen, empathy, and a hands-on, can-do attitude
