Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
The Director of IT Business Systems is a strategic and operational leadership role responsible for aligning core business processes with scalable, efficient systems across Emburse. This leader will own the execution of continuous improvement and key transformation initiatives across core business processes, enabling high-performance operations, supporting business agility, and driving enterprise-wide alignment.
You’ll lead a cross-functional team and collaborate closely with executives, department heads, and technology partners to ensure systems such as Salesforce CRM, Marketo, client support platforms, and others, are optimized to support mission-critical business processes including but not limited to Lead to Cash, Record to Report, and Issue to Resolution.
Essential Functions
- Business Process Ownership: Partner with stakeholders to assess, reimagine, and continually improve the Lead-to-Cash process and respective sub-processes.
- Organizational Change Leadership: Champion a culture of continuous improvement and operational excellence by leading change management and adoption efforts across teams.
- Team Management: Build, mentor, and lead a high-performing team of professionals specializing in business systems and process transformation.
- Cross-Functional Collaboration: Serve as a strategic partner to Marketing, Sales,
- Customer Success, IT and other functions to ensure systems and processes meet evolving business needs.
- Governance & Best Practices: Uphold business systems governance frameworks and promote standardization, automation, and best practices across departments.
Education and Experience
- Bachelor’s degree in Business, Information Systems, or related field.
- Experience:10+ years of experience in business systems leadership, process transformation, or enterprise applications.
- Proven success leading enterprise-wide transformation initiatives in fast-paced, scaling organizations.
- Deep understanding of Lead to Cash business process frameworks.
- Strong knowledge and hands-on experience with platforms such as Salesforce, Marketo, sales forecasting, and service management platforms.
- Experience managing and scaling cross-functional teams and vendor/partner relationships.
- Excellent communication, collaboration, and stakeholder management skills.
- Strong analytical mindset with a focus on operational efficiency, outcomes, and continuous improvement.
Additional Eligibility Qualifications
- Experience working in a high-growth SaaS or tech-enabled services environment is strongly preferred.
- Familiarity with compliance frameworks such as SOX, GDPR, and data privacy/security requirements.
- Ability to influence stakeholders and drive consensus in a collaborative, matrixed environment.
- Practical experience implementing or optimizing lead to contract processes and scalable systems.
- Comfortable navigating ambiguity and evolving priorities while driving measurable results.
Core Competencies
- Problem Solving / Critical Thinking
- Analyzes complex issues to identify root causes and scalable solutions
- Makes data-informed decisions in ambiguous or fast-paced environments
- Applies systems thinking to align solutions with enterprise strategy.
- Personal Effectiveness
- Demonstrates accountability, resilience, and focus on results
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
