Community Portal Manager

About Us

At Fenergo, we’re not just building software - we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. 

We’re more than a global leader in AI-powered client lifecycle management - we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. 

But we don’t stop there. 

At Fenergo, we believe in a world where financial institutions aren’t just compliant - they’re confident. Where technology doesn’t just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.  

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. 

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future - together. 

About The Role 

Fenergo is seeking a strategic and autonomous Community Portal Manager to lead the planning, rollout, and continuous evolution of our client-facing Community Portal. This is a newly created role at the intersection of customer experience, product enablement, and digital support, with ownership of both day-to-day operations and long-term success. 

This is a mid-level management position suited to someone who thrives in cross-functional environments, is comfortable working with autonomy, and can deliver both strategic value and day-to-day execution. 

Key Responsibilities 

• Own and strategically drive the community platform and its performance, with accountability for user growth, engagement, traffic, and client success KPIs.
• Lead the design, development, and execution of portal programs that enhance client self-service and engagement — including onboarding, webinars, gamification, and targeted campaigns that drive sustained usage.
• Oversee daily operations of the community, including user administration, moderation, and governance of content quality, while identifying and implementing platform enhancements that improve scalability and user experience.
• Define and deliver a strategic content roadmap in collaboration with Product, Support, Enablement, and Marketing teams to ensure accuracy, discoverability, and alignment with business priorities.
• Create, curate, and optimize content — including discussion prompts, FAQs, best practices, and knowledge articles — to drive client education, enablement, and engagement.
• Leverage analytics and insights from user behaviour, search trends, and content performance to inform continuous improvement and demonstrate measurable community impact.
• Integrate community initiatives with product launches, marketing campaigns, and client success programs, ensuring the portal is a key strategic channel for engagement and communication.
• Champion knowledge management excellence, embedding scalable content strategies and feedback loops between community, support, and product teams.
• Represent the voice of the customer, relaying actionable feedback, recurring pain points, and enhancement opportunities to internal stakeholders.
• Ensure service excellence and responsiveness across all community interactions, maintaining high standards for value delivery and client satisfaction.

What Success Looks Like 

• A strategic, data-informed community ecosystem that strengthens client enablement and reduces inbound support demand.
• High adoption and engagement across content, tools, and features among Fenergo’s client base.
• Demonstrable improvement in client experience and measurable reduction in reliance on traditional support channels.
• Robust analytics and reporting that inform decision-making and continuous optimization.
• Strong cross-functional alignment and recognition of the community as a key client success and knowledge management asset.