Support Agent - US West

We're Hiring: Support Agent – SSI US West (Remote, Full-Time | Based in Madrid)
📍 Remote from Madrid | Flexible 8-hour shift + 1-hour break (5 days/week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the US region, while being based in Madrid.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

💡 What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Internal & Cross-Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

🧩 Operational & Administrative Support:

• Assist with event setup and launch: creating and validating experiences in internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Proactively help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You'll work closely with our team spread across US, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English fluently. Spanish is a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or the music industry 🎶

🌟 Why Join Us?

• Work remotely with a flexible schedule
• Join a collaborative, international and fast-paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production, internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves
  
  

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote