Customer Support & Sales Specialist

Be Part of a Mission-Driven Team

At Foundry for Good, we don’t just build businesses—we build businesses that do good. Across our family of brands, we support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change.

Here’s why you’ll love working with us:

• Stability & Growth: We’re 100% self-funded, with no outside investors or debt, meaning long-term stability and thoughtful growth.

• People-First Culture: Our 95%+ employee retention rate reflects our commitment to competitive pay, respect, and career development.

• Global Collaboration: Work with talented team members in the US and the Philippines who share your drive for excellence and impact.

• Mission-Focused Work: Every role here supports organizations making the world a better place.

If you’re ready to grow your career while making a difference, we’d love to hear from you!

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Job Type
Full-time Remote Job

Role Overview
eCardWidget is growing again. After five consecutive years of growth, we’re expanding our team to support continued momentum in 2026. We’re looking for a Customer Support & Sales Specialist who is comfortable working the US shift and enjoys a mix of customer support and sales. You’ll help onboard and support customers while driving adoption and plan recommendations for our SaaS product.

Key Responsibilities

• Support existing customers via email, chat, and calls

• Onboard new customers and answer product questions

• Engage in sales conversations and provide plan recommendations

• Work directly with customers in the US and globally

• Collaborate with the Talent Discovery Team and product teams to ensure a seamless customer experience

Required Qualifications

• Experience in BPO, SaaS support, or virtual assistant roles

• Comfortable working the US night shift (9pm-6am Philippine time)

• Excellent English communication skills, both written and spoken

• Customer-focused, reliable, and detail-oriented

• Comfortable performing both support and sales functions

Preferred Skills

• Prior experience in SaaS customer success or sales

• Ability to learn new tools and platforms quickly

• Strong problem-solving and interpersonal skills

Compensation

• All-in compensation: approximately ₱80,000/month, with potential growth to ₱90,000–₱100,000/month over 12–24 months

Benefits

Paid vacation time

• 20 days accrued annually

• These paid days off each equate to 8.0 hours of billable time.

• Expect to use 5 of the days during the Christmas – New Year’s period.

Paid sick time

• 5 sick days off annually

Paid life leave*

• 15 days accrued annually.

• Once per year in December, you can cash out any accrued life leave time. Every 5 days your cash out is worth about $300.

*Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments.

Paid holidays

• You have 7 paid US holidays.

Additional benefits

• Bereavement Policy

• Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)