Lead Salesforce Developer

Job Summary:

The Harvard T.H. Chan School of Public Health is seeking a Lead Salesforce Developer to join its Application Development team during a pivotal moment of transformation. The school is modernizing the way it delivers non-degree education, and this position will play a critical leadership role in designing, developing, and rolling out a major upgrade to our Salesforce environment.

The Lead Salesforce Developer provides technical direction for the CRM group and serves as the primary architect and developer for Salesforce solutions supporting non-degree program education, student services, human resources, and research strategy and development. This role ensures the stability, security, and scalability of the School’s Salesforce environments and related systems, while mentoring the CRM team and partnering with administrative and academic stakeholders.

About the Team

• The Application Development team, part of the School’s Information Technology Department, consists of three specialized groups: CRM, Web Applications, and Administrative Services.
• The CRM group includes the Lead Salesforce Developer, a Senior Salesforce Developer, and a Salesforce Administrator.
• The group manages three Salesforce orgs supporting non-degree education, administrative services, and research strategy and development.
• The team works fully remotely, collaborating across IT and functional units to design and deliver innovative and sustainable technology solutions that advance the School’s mission.

Job-Specific Responsibilities:

 

Technical Leadership and Architecture:

• Lead the design, development, and implementation of a major Salesforce upgrade supporting the School’s non-degree education transformation initiative.
• Architect and manage Salesforce solutions across multiple orgs using Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
• Define and uphold technical and architectural standards, coding best practices, and integration patterns.
• Evaluate new Salesforce releases and third-party solutions to identify opportunities for improvement and innovation.
• Maintain and enhance the School’s SAML Single Sign-On (SSO) configurations for Experience Cloud sites and other Harvard systems.

Development and Delivery:

• Translate complex business and functional requirements into robust Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and APIs.
• Manage the full software development lifecycle, including version control, automated testing, CI/CD pipelines, and release management.
• Design and manage integrations with enterprise and external systems using tools such as OwnBackup, FormAssembly, Nintex DocGen, and UPay TouchNet.
• Oversee data modeling, automation, and system configuration across multiple orgs to ensure security, performance, and scalability.

Collaboration and Mentorship:

• Lead and mentor CRM team members, fostering a collaborative and technically rigorous environment.
• Partner closely with business analysts, administrators, and stakeholders across academic and administrative units.
• Serve as the technical point of contact for Salesforce and related CRM technologies across the School.

Governance and Quality Assurance

• Maintain thorough system documentation, including architecture diagrams, release notes, and configuration guides.
• Ensure compliance with Harvard’s information security, privacy, and accessibility standards.
• Manage and reduce technical debt through disciplined development and lifecycle management.

Other duties as assigned.

Basic Qualifications:

• Minimum of five years' post-secondary education and/or relevant work experience.

Additional Qualifications and Skills:

• At least 5 years of Salesforce development experience, including 2+ years in a lead or senior developer role.
• Experience in higher education, research administration, or nonprofit organizations.
• Experience leading remote teams and working in Agile or hybrid project environments.
• Salesforce Platform Developer, Application Architect, or System Architect certifications.
• Familiarity with third-party Salesforce integrations including OwnBackup, FormAssembly, Nintex DocGen, and UPay TouchNet.
• Understanding of data privacy and compliance frameworks such as FERPA, GDPR, and HIPAA.
• Expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows, and Salesforce APIs.
• Experience working with Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
• Strong understanding of Salesforce architecture, security, and identity management, including SAML SSO.
• Proven experience managing multiple Salesforce orgs and complex integrations.
• Proficiency with Git-based version control and CI/CD tools (e.g. GitHub Actions). 
• Excellent analytical, communication, and problem-solving skills.

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education, Criminal

 

Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country! 

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• The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions. 

• Harvard University requires pre-employment reference checks and background screenings. 

• This position has a 90 day orientation and review period. 

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The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines. 

Work Format Details

This position has been determined by school or unit leaders that the duties and responsibilities can effectively be performed fully remotely at a non-Harvard location. Employees in fully remote positions must work all scheduled hours in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. At the discretion of the department, fully remote employees may occasionally be required on site at a Harvard location. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit  Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.