Clinical Template Officer

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there.

The Role

We’re hiring Clinical Template Officers to join our Medical Knowledge Team alongside our regional Customer Success teams to support clinicians using our clinical AI product.

What you’ll do:

• Use your clinical knowledge to review clinical document examples provided by our users and transform them into customisable, high-quality note and document templates that are compatible with Heidi.

• Collaborate with Heidi’s Customer Success, Go-To-Market & Medical Knowledge teams to understand new user’s clinical requirements and develop new templates during customer onboarding.

• Participate in template training and education initiatives for Heidi’s users.

• Develop a deep understanding of Heidi and how our clients use the product in their clinical practice and workflows.

• Engage with current Heidi users directly to optimise & enhance their existing templates and help them to achieve their desired outputs.

• Provide exceptional customer support to our users by promptly triaging and responding to inquiries to resolve their issues and queries.

• Learn to use a wide variety of AI and software tools to help you work more efficiently.

What we will look for:

• Early career medical, nursing, allied, mental health professionals who are keen to start a career in healthtech with a focus on AI and content. Non-clinicians will not be considered for this role.

• Have at least 30-38 hours of availability per week (hybrid/remote). Preference will be given to candidates with full-time availability.

• A quick learner who can learn the ropes of Heidi's product, and is able to work autonomously with high levels of accountability.

• Organised individuals who manage their time effectively.

• Highly motivated with strong written and verbal communication skills.

• Prior experience with software tools like Notion, Loom, ChatGPT and Intercom is advantageous, but not required.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.