Senior Product Manager, Clinical Workflows & Permissions Platform

Howdy, we’re Heidi 👋

“The AI startup growing faster than Canva.”

That’s what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world.

Two years ago, we pivoted from broad healthcare AI to building Earth’s finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: double care capacity by eradicating non-clinically-useful busywork.

That’s where you come in.

The Role

You'll build the foundational systems that determine who can see what and who can do what across Heidi — fine-grained authorization (FGA), relationship-based access control (ReBAC), role hierarchies, and permission primitives that power collaboration, sharing, and security for hundreds of thousands of clinicians.

This isn't typical platform work. Healthcare teams have complex, fluid permission needs: registrars sharing notes with consultants for sign-off, nurses editing documentation on behalf of physicians, multi-specialty teams collaborating on shared patients. You'll need to deeply understand clinical workflows to build permission models that make sense for care teams — not just IT admins.

You'll stay close to customers throughout — shadowing clinical teams, partnering with enterprise health systems, and working closely with our Collaboration PM to ensure every platform capability you build translates into real outcomes for users. The best platform PMs don't disappear into infrastructure; they obsess over the experiences their platforms enable.

What you’ll do

• Define and own the strategy and roadmap for Permissions Platform, including FGA, ReBAC, configurable roles, and permission primitives.

• Translate how care teams actually collaborate into permission models — understanding registrar/consultant relationships, nursing workflows, and multi-specialty coordination.

• Build platform capabilities that other product teams leverage — creating reusable primitives, not one-off solutions.

• Partner with Engineering on complex infrastructure decisions around data ownership, team segmentation, and access control.

• Balance enterprise compliance requirements (audit trails, data residency, private team segmentation) with product-led growth and usability.

• Work closely with the Collaboration PM to ensure platform capabilities enable the features customers need.

• Maintain direct customer exposure through shadowing and discovery — even as a platform PM, you'll stay grounded in how care teams actually work.

What you’ll need

• 5+ years PM experience, with at least 2+ years working on permissions, access control, or platform/infrastructure products.

• Deep understanding of permission models (RBAC, ReBAC, ABAC, FGA) and how they translate to real user needs.

• Experience in healthcare or clinical workflows — understanding how care teams collaborate is essential.

• Platform mindset — ability to think in reusable primitives that scale across multiple product areas.

• Technical depth to partner effectively with engineering on complex infrastructure decisions.

• Customer-centric approach — you build platforms to enable great user experiences, not infrastructure for its own sake.

• Bonus: Ex-engineer or technical background with exposure to authorization systems.

If we’d worked together the last 6 weeks, you’d have:

• Mapped out the permission requirements for a major hospital implementation, identifying how registrars, consultants, nurses, and admin staff need to share and edit clinical documentation.

• Drafted a product brief for configurable role hierarchies that got both Engineering and enterprise customers excited.

• Worked with Engineering to scope phase two of FGA, balancing immediate customer needs with long-term platform architecture.

• Shadowed clinical teams at a Local Health District to understand how permission needs vary across departments and shifts.

• Partnered with the Collaboration PM to prioritize which platform capabilities to build first based on the features customers need most.

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

But it means we’re solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. That’s the starting point to build the product of your dreams: immense distribution, and a world of potential.

You’ll join a team that doesn’t celebrate fundraise milestones or glossy PR. We live and breathe the pain of modern health systems and won’t rest until we’ve exacted the change we’d like to see.

The bad news: it’s not an easy job — you’ll tear your hair out more than once. Modern tech concepts don’t transpose easily into healthcare. The lows are really low.

The good news: you’ll trust and admire everyone you work with, and know you’re doing the defining work of your career. The highs are blindingly high.
Heidi will take care of you: equity, growth, wellness perks, and the chance to progress fast if you’re an A-player.