We are seeking a highly organized and detail-oriented Contract Analyst to support contract intake, review, and system accuracy within the Fire & Life Safety Industry. This role works closely with Sales, Operations, and Billing teams to ensure customer contracts are complete, accurate, and properly prepared for operational execution.
The ideal candidate is process-driven, accuracy-focused, and comfortable working across digital systems in a fast-paced, deadline-driven environment. This role plays a key part in improving data integrity, operational readiness, and overall customer experience.
Duties and Responsibilities
Contract Intake & Review
- Receive and review incoming customer contracts for completeness, accuracy, and clarity.
- Verify pricing, scope of work, service frequency, terms, customer details, and required documentation.
- Confirm all required signatures, attachments, and approvals are present.
- Communicate proactively with sales teams to resolve missing, unclear, or inconsistent information.
System Entry & Data Management
- Enter approved contracts accurately and on time into field service management platforms (e.g., ServiceTrade or similar systems).
- Ensure correct coding of services, equipment types, schedules, and contract categories (inspection, service, repair, recurring agreements, etc.).
- Maintain organized digital records following internal naming and filing standards.
- Support system transitions or migrations by validating and cleaning up contract data.
Cross-Functional Coordination
- Serve as a liaison between Sales, Operations, and Billing to ensure smooth contract handoff.
- Partner with operations teams to confirm readiness for inspections, services, or projects.
- Collaborate with billing teams to ensure accurate invoicing, renewals, and customer setup.
Quality Assurance & Compliance
- Identify and resolve discrepancies before contracts are activated.
- Validate contract terms align with pricing structures and internal guidelines.
- Monitor potential contract issues that could cause service delays or billing errors.
- Maintain confidentiality of customer and internal business information.
Process Improvement & Documentation
- Recommend improvements to contract workflows, standards, and documentation practices.
- Assist with creating and maintaining SOPs, job aids, and training materials related to contract processing.
- Participate in training initiatives and system enhancements as the organization scales.
