Virtual Assistant Live Session Support

Before the Session

• Join online sessions 20–30 minutes early, depending on the session type.

• Test participant and moderator setups: internet, video, audio, screen sharing.

• Welcome respondents and make sure they are ready and comfortable.

• Coordinate with the moderator or translator to make sure everything is aligned.

During the Session

• Start the recording at the scheduled time.

• Stay in the session for the first 10 minutes to ensure a smooth start.

• After that, monitor the session in the background for any issues.

• Rejoin the session quickly if technical issues come up or if you’re messaged by the team.

• Send reminders to late participants and troubleshoot access problems.

• Add backup participants if needed and notify the internal team about any session size changes.

After Setup

• Remain available for any follow-up troubleshooting during the session.

• Monitor the backend to provide ongoing support if needed.