Looking for Philippines-based candidates
Job Role: Mortgage Brokering Support VA
Compensation range: $1,200 AUD - $1,500 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.
Who The Client Is: Our client is a reputable Australian mortgage and finance brokerage dedicated to helping clients secure tailored lending solutions across the country. The company prides itself on delivering expert, personalized mortgage advice that simplifies the home-buying and refinancing process for individuals and investors alike.
Role Overview: We are seeking a detail-oriented Mortgage Brokering Support Virtual Assistant to provide end-to-end administrative and processing support to our mortgage broking team. This role is ideal for someone with strong organizational skills and experience supporting loan processing workflows, ensuring applications move smoothly from submission through settlement.
Key Responsibilities:
Loan Processing & Administration
- Prepare and process mortgage applications for submission to banks and non-bank lenders (both Shariah & Conventional)
- Collect & verify client information, income, assets, liabilities, and supporting documentation
- Prepare loan submissions in accordance with lender policies and credit guidelines
- Package and submit loan applications to lenders via lender portals and aggregator systems
- Follow up with lenders for approvals, conditions, and progress updates
- Order valuations and other third-party reports as required
- Manage valuation outcomes as required
- Add customer and notes to CRM and manage task manager with Sydney team/s
Client & Stakeholder Support
- Act as a point of contact for clients during the loan process
- Liaise with clients & third parties to request and follow up outstanding documentation
- Liaise with brokers, lenders, solicitors, conveyancers, accountants, real estate agents, valuers etc
- Provide regular status updates to clients and brokers
Compliance & Quality Control
- Ensure loan files meet regulatory and compliance requirements
- NCCP Act and Responsible Lending obligations
- ASIC regulatory requirements
- Aggregator and internal compliance standards
- Assist with compliance checks, audits and file reviews
- Maintain accurate records and notes in CRM or loan processing systems
- Identify and resolve discrepancies or missing information
- Ensure timelines and service standards are met
Post-Approval & Settlements
- Manage loan conditions and coordinate loan approvals
- Prepare documents for settlement
- Liaise with settlement agents and lenders to ensure timely completion
- Assist with post-settlement tasks, file closure and record keeping
Requirements
- Experience in mortgage processing, loan administration is preferred (minimum 2 years)
- Knowledge of home loans, credit policies, and lending processes
- Familiarity with CRM systems and lender portals (e.g. ApplyOnline, Mercury, LoanApp, SharePoint/OneDrive etc.)
- Relevant qualifications (desirable) i.e. Certificate IV in Finance & Mortgage Broking or equivalent
Skills & Competencies:
- Strong attention to detail and accuracy
- Excellent time management and organisational skills
- Clear written and verbal communication
- Ability to manage multiple loan files simultaneously
- Customer-focused approach with a professional manner
- Problem-solving and follow-up skills
- Confidentiality and professionalism
- Ability to work under deadlines and follow up proactively
Key Performance Indicators (KPIs):
- Turnaround time for loan processing
- Accuracy and completeness of loan submissions
- Client satisfaction
- Compliance adherence + audit outcomes
- Successful settlements
- Broker & client satisfaction
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
