IBMC is assisting our client, a fast-growing global Marketing and PR Agency, in hiring a hands-on Chief Operating Officer. Our client specializes in PR delivery, media execution, and content production for international markets, driven by a culture of high performance and execution excellence.
We are looking for a strong operator to take full ownership of day-to-day business execution across the group. The COO will focus on building robust systems, fixing inefficiencies, and turning high-level strategy into consistent operational reality. This is an ideal role for a leader who thrives on building structure and scaling internal teams in a fast-moving, service-based environment.
Responsibilities:
Operational Leadership & Execution
- Own daily operations across PR, media, content, client delivery, and internal support teams.
- Translate leadership direction into clear operational plans, timelines, and execution priorities.
- Ensure work is delivered on time, within scope, and at expected quality standards.
- Act as the escalation point for operational issues and delivery risks.
Project Management & Client Execution
- Oversee project planning, prioritization, and execution across all client accounts.
- Support or directly manage key client relationships when needed.
- Ensure smooth handover from sales to delivery teams.
- Manage risks, dependencies, and changes in scope.
Process & Scalability Management
- Review existing workflows and identify inefficiencies or execution gaps.
- Design, document, and implement practical SOPs for core functions:
- Client onboarding and handover from sales
- PR execution, media placement, and reporting
- Content and media production workflows
- Account management and client communications
- Internal admin, finance, and HR coordination
- Ensure SOP adoption and consistent execution across teams.
Systems, Tools & Reporting
- Implement and manage operational tools (project management, CRM, reporting, collaboration).
- Improve visibility through simple dashboards and tracking systems.
- Drive light automation to reduce manual work and improve turnaround time.
- Ensure teams use tools correctly and consistently.
Cross-Function Alignment
- Work closely with the CRO to align sales promises with operational capacity.
- Ensure smooth client handover from sales to delivery.
- Provide feedback on pricing, scope, and capacity constraints.
- Support client retention through strong execution and delivery discipline.
Financial & Resource Oversight
- Track team utilization, workload, and delivery capacity.
- Support finance with invoicing coordination, cost tracking, and operational budgeting inputs.
- Identify cost leaks and inefficiencies within operations.
People & Team Management
- Manage team leads and key individual contributors across operations and delivery.
- Set clear expectations, priorities, and accountability.
- Support hiring, onboarding, and performance management with HR.
- Build a culture of ownership, discipline, and continuous improvement.
Requirements
- Experience: 4–7 years of experience in operations, project management, or delivery leadership roles.
- Industry Background: Proven experience in PR agencies, media companies, or digital service-based businesses.
- Technical Skills: Strong hands-on experience building SOPs, improving workflows, and managing operational tools (CRM/PM software).
- Leadership: Excellent communication and stakeholder management skills with a track record of managing multiple teams.
- Problem Solving: Strong execution, decision-making skills, and the ability to work independently in a remote or hybrid setup.
- Language: Professional-level English (spoken and written) for international coordination.
KPIs
- Client delivery timeliness and quality
- SOP coverage and adoption rate
- Client onboarding and execution cycle time
- Team utilization and productivity
- Reduction in operational errors and rework
- Cross-team execution alignment with revenue goals
Benefits
- Gross salary range: IDR 30,000,000 – 50,000,000 (based on experience).
- Performance-based incentives tied to operational KPIs.
- High-ownership role with direct impact on company growth.
- Clear career path as the business scales.
- Flexible working arrangements.
