IceyeΒ·3 months ago
Department: Customer Excellence β Data
Location: Tokyo, Japan
Reports to: Customer Excellence Manager
Employment type: Permanent
Work model: Hybrid (shift-based including 1 weekend shift per month, no night shifts)
Employment is subject to applicable security screening (incl. SUPO, where required).
Deliver seamless, high-quality customer experiences across APAC region by managing the complete order-to-delivery process for ICEYEβs satellite radar data.
As a Customer Excellence Specialist, you will ensure customers receive timely and accurate Synthetic Aperture Radar (SAR) imagery, balancing technical insight, proactive communication, and operational precision. You will work closely with our satellite operations, product, and analytics teams to make sure every delivery meets ICEYEβs world-class standards and customer expectations.
ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions. We own and operate the worldβs largest SAR constellation, acquiring images of Earth at any time β even through clouds or darkness β to help commercial and government partners make data-driven decisions.
Our satellites and analytics support critical sectors, including maritime, disaster management, insurance, and finance. ICEYEβs mission is to improve life on Earth by becoming the global source of truth in Earth Observation.
Headquartered in Finland, ICEYE operates from offices in five international locations and employs over 600 people from nearly 60 countries, united by our passion for innovation, teamwork, and impact.
Regular Customer Excellence Responsibilities
Order Management:
Satellite Resource Planning:
Customer Interaction:
Process Improvement:
Product Knowledge:
Account Management Responsibilities
Governmental and Commercial Contracts:
Relationship Building:
Training and Progress Monitoring:
Reporting:
At ICEYE, youβll join a diverse and highly skilled team united by the ambition to make the impossible possible. We combine the pace of a scale-up with the impact of a global leader in Earth Observation.
Your growth and success matter to us β we provide access to professional development, continuous learning, and opportunities to attend training or industry conferences. Youβll work in an environment that values curiosity, collaboration, and excellence.
At ICEYE, we believe that diversity isn't just a buzzword β it's our greatest asset.
We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences.
Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger.
We welcome applications from people of all backgrounds, including those who may need workplace adjustments. If you require any specific accommodations or assistance during the recruitment process for any reason, please let us know.
Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com.