irth Solutions, a leading provider of cloud-based solutions that improves the resiliency of critical infrastructure, including its flagship 811 ticket management system “UtiliSphere”, is hiring an Account Executive with demonstrated success growing existing Solutions within the Utility, Telecom, and Energy space. Our solutions protect millions of consumers and billions of dollars in infrastructure for some of the most recognizable brands in the IOU, Telecom, and Energy business.
This is a fully remote role responsible for managing and growing a portfolio of customer accounts through successful technical delivery and strong client relationships. The ideal candidate is organized, customer-focused, and consultative, with the ability to engage both technical and executive stakeholders.
The role involves leading software implementations, managing customer expectations, and identifying growth opportunities while acting as the key link between customers, product, and engineering teams. Experience in enterprise SaaS is required; exposure to infrastructure, utilities, or GIS is a strong asset.
Responsibilities
Technical Leadership:
- Lead advanced research initiatives to explore emerging technologies, industry trends, and best practices that can be leveraged within our product verticals.
- Serve as a subject matter expert, providing technical guidance and mentorship to engineering teams without direct management responsibility.
- Organize training sessions, workshops, and knowledge-sharing events to enhance the technical skills and architectural understanding of the development team.
- Support career development of engineering team members through coaching and feedback, helping to build a strong talent pipeline.
Innovation Strategy:
- Collaborate with the CTO, and business stakeholders to define a long-term innovation strategy that aligns with the company’s vision and market demands.
- Develop and continuously refine a long-term technical roadmap, incorporating emerging technologies, frameworks, and methodologies to enhance product offerings.
- Evaluate and recommend new technologies and tools that align with the company’s strategic goals and improve operational efficiency.
- Identify opportunities for innovation in product features and enhancements, leveraging cutting-edge technologies to deliver competitive advantages.
Cross-Functional Collaboration:
- Collaborate with product management, engineering, and customer success to translate business requirements into detailed technical specifications and architecture designs.
- Facilitate cross-functional workshops and brainstorming sessions to align teams on architectural direction and priorities.
- Serve as a technical advisor to engineering, product, and operations teams, helping to resolve complex architectural challenges.
Standards and Best Practices:
- Establish and enforce architectural standards, best practices, and guidelines for software development, deployment, and operations to ensure high-quality software delivery across all products and platforms.
- Implement processes which ensure architectural alignment and adherence to best practices and standards
- Develop and maintain architectural documentation, including diagrams, design patterns, and decision logs, to ensure transparency and knowledge sharing across teams.
Industry Engagement:
- Represent the company at industry conferences, workshops, and seminars to share insights, gather feedback, and foster partnerships that advance our technology initiatives.
- Stay abreast of industry advancements and contribute to a culture of continuous improvement within the organization.
Requirements
- Education: Master’s degree or Ph.D. in Computer Science, Engineering, or a related field.
- Experience: 10+ years of experience in software engineering, research and development, or related fields, preferably within the SaaS or utilities industry.
- Technical Expertise: Strong proficiency in software architecture, cloud computing, data analytics, and emerging technologies relevant to the utilities sector.
- Problem-Solving Skills: Exceptional analytical and problem-solving abilities, with a proven track record of identifying and addressing complex technical challenges.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences.
- Collaboration: Demonstrated ability to work effectively in cross-functional teams and influence stakeholders without direct authority.
- Innovation Mindset: A passion for innovation, research, and continuous learning, with a willingness to challenge the status quo.
Benefits
- Highly competitive salary
- Generous medical, dental, & vision insurance coverage
- 401k + company match
- Unlimited PTO policy
- 8 company-paid holidays
