ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the security sector, who is urgently seeking a Customer Service Agent and Administrator. The role includes handling inbound and outbound calls, assisting clients with inquiries, and completing general administrative and data-entry tasks.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours:
- Mon - Thursday from 8:30 am to 6:30 pm EST (currently this is 15h30 pm to 01h30 am South African time - subject to change in accordance with daylight savings in the United States).
- Fri from 8:30 am to 1:30 pm EST (currently this is 15h30 pm to 20h30 pm South African time - subject to change in accordance with daylight savings in the United States).
- Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- Work Environment: This is a fully remote working role.
Job Responsibilities:
- Manage inbound and outbound calls.
- Respond to customer inquiries and provide accurate information.
- Follow up on outstanding requests or issues.
- Assist with scheduling and service-related support.
- Perform general office administration and maintain accurate records.
- Capture and update data in internal systems.
Requirements
- Experience in customer service or administrative support.
- Strong communication and organizational skills.
- High attention to detail and accuracy.
- Comfortable with call handling.
- Friendly, professional phone manner and proactive attitude
- Strong attention to detail and ability to multitask
- Confident with computers, including MS Office and Outlook
If you are not contacted within 14 working days, please consider your application unsuccessful.
