ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Hospice Healthcare sector, who is seeking a Inbound Customer Service Representative to work weekends (PST hours (Pacific Time)).
We are looking for empathetic individuals with excellent English communication skills, a warm and engaging phone presence, and the patience to provide compassionate support to patients and families.
*** Working Hours: Fri 9am – 6pm; Sat/Sun & Mon 6am – 6pm ***
PLEASE NOTE:
- Work Environment: This is a fully remote working role.
- You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Job Responsibilities:
- Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources.
- Respond to customer requests and concerns promptly and professionally.
- Handle insurance verification and authorization processes.
- Schedule appropriate staff to meet with patients and families to discuss hospice services in a timely manner.
- Coordinate hospital discharges and general admission processes.
- Perform data entry tasks, keeping all admission tracking logs up-to-date.
