ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours) (This is from 15h00pm - midnight SA time), Mon - Fri. (SA working times are subject to change depending on daylight savings.)
- Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
- Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.
Key Responsibilities:
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
- Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
