ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a Patient intake Specialist to join our remote support team.
The ideal candidate is detail-oriented, organized, and comfortable working in a high-volume, fast-paced environment. This dual-role position focuses on onboarding new and existing patients into ABA services, while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.
PLEASE NOTE:
- Working Hours: This role requires you to work EST hours, Monday - Friday 09:00AM - 06:00PM (15:00PM to 24:00AM South African Time, subject to change due to daylight savings)
- Work Environment: This is a remote role for South African Citizens only.
- Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Job Responsibilities (not limited to):
- Serve as the primary point of contact for families, engaging primarily via phone.
- Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
- Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
- Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
- Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
- Enter and manage client data in Central Reach, maintaining precision across all records.
- Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.
