Resource Manager, Language Services

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand

Job Description

The Resource Manager role is an experienced vendor management and people operations professional who will manage the day to day operations for the Language Services’ global pool of freelance linguists.

The role will focus on managing freelancer contracting, onboarding and payments. While the individual will sit within the Resource Management team, they must have experience working alongside legal, finance and people operations teams and a good understanding of these business functions.

Your primary responsibilities will include:

• Management of freelancer contracts and ensuring all applicable documentation required is in place for recruitment and compliance processes.

• Management of freelancer invoices, ensuring that all payments are processed in a timely manner and in line with the payment cycle.

• Management of freelancer queries regarding onboarding, contracting and payments.

• Maintaining professional relationships to ensure linguist retention and engagement.

• Keeping the linguist database up to date with quality scores and proactively encouraging Language Services teams to provide feedback and contribute to processes for tracking vendor performance.

• Assisting Language Services teams with pre-booking of resources for expected activity and upcoming scopes.

• Assisting with linguist recruitment sourcing and screening ensuring Language Services teams requests are fulfilled in a timely manner.

• Proactively develop and optimize processes and methods for tackling Localisation Recruitment processes, and make suggestions for further improvement.

Qualifications:

• Applicable qualifications - degree level

• Minimum 2 years experience in a vendor management or people operations role which involves onboarding and contract management.

• Experience working within a creative industry, ideally within marketing and advertising.

• Knowledge of Translation Management Systems and Language Services practices.

• Experience using DocuSign and/or Worksome is a plus.

• Keeps a “can do” attitude and positive thinking.

• Excellent multi-tasking problem-solving abilities.

• Exceptional communication, and critical thinking skills.

• Culturally sensitive.

• Proficient in English and another language is a plus.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its Affirmative Action measures.”

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