This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior OS&D Manager - REMOTE. In this vital role, you will oversee all processes related to overages, shortages, and damaged freight. Your leadership will significantly impact reducing discrepancies, enhancing overall service quality, and ensuring customer satisfaction. You will collaborate with various teams, utilizing your analytical skills to identify trends and implement improvements. Your contributions will not only safeguard company assets but also elevate our operational standards. This position requires you to work within the Pacific Time Zone to facilitate effective communication and operations.
Accountabilities
- Oversee OS&D Processes: Manage daily OS&D reporting and ensure accurate documentation of all discrepancies across terminals.
- Investigate Freight Discrepancies: Identify root causes for overages, shortages, and damaged shipments, and coordinate resolution efforts.
- Collaborate with Internal Teams: Work with claims, operations, and customer service to resolve OS&D incidents efficiently and prevent recurrence.
- Analyze Trends and Metrics: Track OS&D reports, identify patterns, and recommend process improvements to reduce losses and improve service quality.
- Train and Support Staff: Educate terminal and operational teams on OS&D procedures, reporting standards, and proper documentation practices.
- Compliance and Safety: Ensure OS&D processes comply with company policies, DOT/FMCSA regulations, and industry best practices.
Requirements
- Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
- Experience: Minimum 5 years in transportation operations, logistics, or claims management, preferably in LTL or TL freight.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership abilities.
- Detail-oriented with strong organizational skills.
- Knowledge of transportation management systems (TMS) and reporting tools.
- Ability to work cross-functionally and manage multiple priorities.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Company-paid Life and AD&D Insurance policies.
- Paid vacation, sick leave, and holidays.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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