CRM Tech Manager
•Deliveryhero· 16h
📣 Marketing⏰ Full-time📈 Mid Level🇩🇪 Berlin, Germany
16h ago
Koracareers·9 days ago
About Kora
Kora is the marketplace for everything payments. We offer a robust payment API for payment collections, disbursements and conversions for businesses anywhere in Africa.
Our vision, which is at the core of what we do every day, is to create a world void of digital financial barriers. We are committed to delivering reliable, secure, and easy-to-use digital financial solutions to every single customer with a guarantee that it is improving their lives. To achieve this mission, we need people like you.
We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean.
We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.
About the Role
As a Key Account Manager at Kora, you will be the primary point of contact for our most valuable merchants. Following our company expansion, your role is critical in ensuring that the high-volume merchants we onboard continue to find value in our infrastructure.
You are not just a relationship builder; you are a strategic growth partner. You will be responsible for merchant retention, identifying opportunities for upselling, and ensuring that our merchants' technical and operational needs are met. We are looking for a data-driven, empathetic, and commercially-minded professional who thrives on turning satisfied clients into long-term partners.
Here's what we are looking for:
Interview Process
Below is the interview process you can expect for this role. It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!
We expect the interview process to take a maximum of 3 weeks and an average of 2.5 hours in total. Please note that the interview is virtual.
👋Introduction Stage - we have initial conversations to get acquainted with you and overall experience.
[15m] Recruiter Screen - Abayomi Ishmael
Feedback from the Recruiter (Abayomi Ishmael)
🧑💻 [60m] Team Interview Stage (Sales Team) - We proceed to explore your professional background in greater detail and facilitate introductions to team members, including those from various cross-functional areas
[60m] Cultural Fit Interview (Our Core Values)- At this stage, you'll engage in a conversation with the CEO, Kora's COO, the Head of People and Culture, and the head of the team you’re being considered for. The aim is to understand you better and assess the alignment of your beliefs and values with Kora's distinctive culture. We'd like to emphasize that there are no right or wrong answers expected. However, we encourage you to maintain a positive attitude during this session.
Please note that you are welcome to ask questions and inquire during this process. We assure you of complete transparency throughout the interview process
Working hours
Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, your working hours must coincide with 9:00 am - 5:00 pm WAT for at least 40 hours/week.
Equal Opportunity Employer
Kora is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are based on qualifications, experience, and business needs. We strongly encourage applications from underrepresented communities and diverse ethnic groups to apply.
Please feel free to inform us if you need any accommodations to facilitate your participation in the recruitment process. Any details you share will be used solely to ensure we can support and accommodate your needs appropriately
If you require more information on our HR Data Privacy, please visit here.
Note: We recognise imposter syndrome is real - any candidate who does not perfectly fit every characteristic of this role is still strongly encouraged to apply.