Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
We’re revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.
By prioritising customer satisfaction and cost competitiveness, we believe Kraken is not just the best solution for businesses, but also a powerful tool in addressing the climate crisis.
We’re seeking a hands-on Product Manager to help grow our Customer Profile product team within Kraken, improving on an industry-leading experience for our clients.
You’ll tackle complex challenges and create capabilities which enable a universal model of the end customer and their account. These capabilities are foundational to Kraken’s success, and they constantly need to grow with the rest of the business.
You'll help shape Kraken’s evolving structure, as the team is currently reorganizing itself into subgroups to improve focus and clarity. There are currently 9 developers and a PM, spread across European and APAC timezones.
What you'll do
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.
- Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy.
- Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks.
- Use your deep understanding of our customer modeling products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
- Support the engineering teams to develop product features.
- Develop relationships with client leads within Kraken Technologies, and interact directly with the client whenever needed.
- Work across timezones to proactively manage dependencies and drive cross team collaboration.
- Continuously identify ways to improve visibility, remove blockers, and accelerate development.
What we're looking
- Proven experience leading large, complex products with multiple stakeholders and diverse user needs
- Experience with agile product development and user-centered design principles
- To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change.
- Experience in a fast-paced start-up or scale-up would be a plus.
- Strong team player with the ability to work effectively with global teams.
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.
- Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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